FAQ
Account management and security
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Jun 20, 2025348
- How do I change my login password?Published on Aug 22, 2023Updated on May 30, 202518,036
- How do I freeze my account? (app)Published on Aug 22, 2023Updated on Apr 1, 2025327
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Jul 30, 202526,674
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on May 30, 20255,175
- Passkey FAQPublished on Mar 19, 2025Updated on May 2, 202559
- What can I do if my device is running in an unsafe environment?Published on Jan 19, 2023Updated on Apr 1, 2025293
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Jul 31, 202521,563
- My authenticator app isn't working, what should I do?Published on Aug 11, 2023Updated on May 8, 20251,355
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Jul 30, 2025430
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Apr 1, 202538
- How do I close my account? (app)Published on Aug 22, 2023Updated on Apr 4, 2025829
- How do I close my account? (web)Published on Aug 22, 2023Updated on Apr 1, 2025423
- How do I migrate my email address or phone number to another account? (app)Published on Aug 22, 2023Updated on Jul 30, 2025537
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