- How do I freeze my account? (app)Published on Aug 22, 2023Updated on Oct 15, 2025335
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Nov 4, 202529,804
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Nov 4, 20255,679
- Why did my identity verification fail?Published on Sep 5, 2023Updated on Oct 9, 202511,152
- Passkey FAQPublished on Mar 19, 2025Updated on Oct 29, 202591
- What can I do if my device is running in an unsafe environment?Published on Jan 19, 2023Updated on Sep 8, 2025294
- How do I secure my exchange account?Published on Jun 12, 2024Updated on Oct 15, 20251,102
- Guide to ID and selfie photos for identity verificationPublished on Oct 13, 2023Updated on Sep 9, 202512,102
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Sep 8, 202522,518
- My authenticator app isn't working, what should I do?Published on Aug 11, 2023Updated on Sep 8, 20251,551
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Sep 8, 2025446
- How long does it take to complete my identity verification?Published on Sep 5, 2023Updated on Oct 17, 20256,493
- How do I schedule a video call with customer support?Published on Sep 17, 2025Updated on Sep 23, 20256
- How do I join a video call with customer support?Published on Aug 26, 2025Updated on Oct 27, 202525
- What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?Published on Jul 2, 2025Updated on Oct 2, 2025149