FAQ

Account, security, and verification

What onboarding information is required for the government-owned enterprise?
Published on Oct 13, 2023Updated on Mar 19, 202661
What onboarding information is required for the non-profit organization (NPO)?
Published on Oct 13, 2023Updated on Feb 12, 202671
What onboarding information is required for a family office?
Published on Oct 13, 2023Updated on Feb 12, 202666
What onboarding information is required for a Publicly Traded Company?
Published on Oct 13, 2023Updated on Feb 12, 202676
What onboarding information is required for a fund?
Published on Oct 13, 2023Updated on Feb 12, 2026111
What onboarding information is required for a privately owned company?
Published on Oct 13, 2023Updated on Feb 12, 2026277
What onboarding information is required for a Trust?
Published on Oct 13, 2023Updated on Feb 12, 2026112
How do I determine my company type and understand which documents I need to prepare?
Published on Oct 13, 2023Updated on Feb 12, 2026130
What onboarding information is required for a privately owned financial institution?
Published on Oct 13, 2023Updated on Sep 27, 2025128
How do I reset Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on Mar 23, 20266,129
How do I reset my Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on Oct 15, 202521
How do I change my phone number?
Published on Sep 7, 2023Updated on Nov 3, 20251
How do I change my email?
Published on Sep 6, 2023Updated on Feb 9, 20264,043
How do I update my email?
Published on Sep 6, 2023Updated on Oct 15, 20251
How do I authorize a new device when I log in?
Published on Aug 31, 2023Updated on Mar 16, 202613,689

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